Identification requirements
Before we can act for you, we need to verify who you are, where you live and (if required) your tax residency status.
It is important that you review the ID and residential address sections below, as you will be required to comply with each section to complete the Identification process.
If you opt to use our secure online verification, we recommend that, where possible, you complete the identity verification using your NZ passport as this is the fastest and easiest method.
Prove your ID
You can choose to prove your identification with one of the three following options.
Option 1 — One form of the following primary photo ID
- Valid New Zealand passport
- New Zealand certificate of identity
- New Zealand firearms licence
- Emergency travel document
- New Zealand refugee travel document
The two documents below must also include your name, date of birth, photo, and be issued by a foreign government, the United Nations (UN) or an agency of the UN. Passports must also have a signature and national ID cards must have a signature or biometric measure (like a fingerprint) where relevant.
- Valid overseas passport
- National identity card
Passports must always be valid. The other forms of ID are permitted to be expired up to a maximum of 12 months.
Option 2 — One form of the following non-photo ID
- New Zealand full birth certificate
- Certificate of New Zealand citizenship
- Citizenship certificate issued by a foreign government
- Birth certificate issued by a foreign government
AND a supporting form of photo ID (current where possible):
- New Zealand driver licence
- 18+ card (Hospitality Association) or Kiwi Access card
- a valid and current international driving permit
Option 3 — A New Zealand driver licence together with one of the following:
- a current item issued by a New Zealand Government agency, containing your name and signature (eg, SuperGold Card or Community Services Card);
- a bank statement issued by a registered New Zealand bank; and
- a statement issued by a New Zealand Government agency (eg, IRD).
The statements listed above (points 2 and 3) must be dated within the last 12 months. Original or online versions are acceptable, for example a New Zealand marriage certificate (signed or a copy reissued by the Department of Internal Affairs).
All of the above ID documents must be:
- original (except where indicated in Option 3);
- clear, legible, a good likeness, not defaced or mutilated;
- valid (signed where applicable and not cancelled);
- translated where applicable; and
- sighted by a trusted referee.
Prove your current residential address
When you bring in a document to verify your current residential address, there are a number of options you can choose from. All documents listed below must:
- display your name and current residential address;
- be dated within the last 12 months;
- not be targeted promotional or marketing material;
- be translated where applicable; and
- sighted by a trusted referee.
If the documents have been sent to an address where you do not reside, you can use this provided that it includes your name and current residential address. For example, mail sent to your PO Box which includes your current residential address within the document is acceptable.
How to prove your address
You can prove your current residential address with any one of the following documents.
The following items must be original:
- a current New Zealand driver licence that displays your current residential address (please note: we will accept a driver licence that has expired within the last 12 months provided you still reside at the displayed address); and
- a document from a New Zealand Electoral Office.
The following items can either be original or online versions:
- a utility bill from your power, gas, water, land-line phone, SKY or internet service provider company;
- a New Zealand council rates notice or valuation;
- a document from a New Zealand bank, bank subsidiary, credit union or financial institution that provides lending or deposit related products only. This excludes financial advisors, brokers, money remitters;
- a document from a New Zealand insurance company that contains a unique policy or reference number (this does not include quotes);
- a document issued by a New Zealand Government agency;
- a residential rental agreement; or
- a document from a New Zealand superannuation provider that has a unique customer or reference number.
- a document from a current NZQA registered education provider
- a letter from your current employer.
If you require assistance please call us on +64 3 379 3720.
